Shipping and Return Policy

Last updated: December 11, 2025

 

At SeasonBundle, we’re committed to providing you with a seamless shopping experience. Our Shipping & Return Policy is designed to keep everything clear and transparent, so you know exactly what to expect from the moment you place your order until it arrives at your door.

 

1. Shipping Policy

1.1 Order Processing & Shipping Times

We strive to process and ship all orders as quickly as possible.

  • Processing time: typically 1–3 business days.
  • You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
  • Estimated delivery times are displayed on the product page whenever possible and may vary by destination and product.

Please note that delivery times can occasionally be affected by external factors such as customs processing, local carrier delays, public holidays, or weather conditions.

 

1.2 Customs & Duties

We aim to make your international shopping experience as smooth as possible.

  • Whenever possible, customs and duties are prepaid by SeasonBundle.
  • If any customs or duties apply for a specific product or destination, this will be clearly mentioned on the product page before you complete your purchase.
  • If there is no mention of duties on the product page, duties are not expected for your order.

 

1.3 Tracking Your Order

Once your order ships, you will receive a tracking link (where available) via email.

  • Tracking information may take 2–5 business days to update after dispatch.
  • If tracking has not updated for more than 7 days, you can contact us and we will investigate with our logistics partners.

 

1.4 Order Delays & Lost Packages

Your peace of mind matters to us. If your order is delayed or appears stuck in transit, we offer a clear guarantee:

  • If your order shows no tracking updates, or remains in a status such as in transit, pending, or expired for more than:
    • 60 days from the original shipping date for most countries, or
    • 45 days from the original shipping date for U.S. orders,
    you are eligible for a full refund or a free replacement at our expense.

Some exceptions may apply to specific shipping methods or remote destinations, but these will be communicated clearly if relevant.

 

1.5 Incorrect Address & Delivery Issues

Please double-check your shipping details at checkout.

  • If you entered an incorrect address and your order has not been processed or shipped, contact us as soon as possible and we will do our best to update it.
  • If the order has already been processed or shipped, address changes are no longer guaranteed.
  • We are not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

If a package is returned to us due to an incorrect address, we can:

  • Reship it to a corrected address (additional shipping fees may apply), or
  • Refund the order minus any shipping and handling costs, once the package is received back (where applicable).

 

1.6 Damaged Products

Oh no, we’ve got you covered! If your product arrives damaged, don’t panic – just reach out to us immediately.

Contact us at after.sales@seasonbundle.com or via one of our official social media accounts.

  • We will offer a full refund or a replacement, based on your preference.
  • We aim to complete the replacement or refund process within 30 days of confirming the issue.
  • To speed things up, please provide photo or video evidence of the damage.
  • In most cases, there is no need to return the damaged product.

 

1.7 Incorrect or Missing Products

If you receive an incorrect item, or if something is missing from your order, we will gladly make it right.

  • We can issue a full refund for the affected items or send a replacement.
  • Please provide photo or video evidence of the issue so we can process your request quickly.
  • Refunds or replacements are processed promptly once your claim is approved.

 

1.8 Order Cancellation

If you wish to cancel your order, it must be done before the order has been processed and shipped.

  • Once your order is processed or shipped, cancellations are no longer possible.
  • This policy applies to all products, including pre-order items.

To request a cancellation, please contact us as soon as possible at after.sales@seasonbundle.com.

 

2. Return & Refund Policy

We want you to be happy with every SeasonBundle order. If something isn’t right, we’ll do our best to help. The guidelines below apply to standard returns for reasons other than damage, defect, or incorrect items (which are covered above).

 

2.1 Return Window

You may request a return within 30 days of the delivery date.

To start a return, please contact us at after.sales@seasonbundle.com with:

  • Your order number
  • The item(s) you wish to return
  • A short explanation of the reason for the return

We will review your request and provide instructions. Returns must be approved before any items are sent back.

 

2.2 Eligibility Conditions

To be eligible for a return:

  • Items must be unused, unwashed, and in their original condition.
  • Items must include all original packaging, tags, accessories, and any bonus items in the bundle.
  • In the case of bundles, we may require the entire bundle to be returned, not just selected items, especially when a bundle discount was applied.

We reserve the right to refuse returns that do not meet these conditions or that are returned without prior approval.

 

2.3 Non-Returnable Items

For hygiene and practical reasons, some items cannot be returned.

  • Gift cards
  • Digital products or downloads
  • Intimate or sanitary items (where applicable)
  • Items marked as “Final Sale” or “Non-Returnable” at checkout

If you are unsure whether a product is returnable, please contact us before placing your order.

 

2.4 Return Shipping Costs

Unless the return is due to our error (e.g. wrong item sent, defective item, or damage on arrival):

  • Return shipping costs are the responsibility of the customer.
  • We recommend using a trackable shipping service and retaining proof of postage.

If we are at fault (incorrect, missing, or defective items), we will either:

  • Provide a pre-paid return label where available, or
  • Offer a replacement or refund without requiring a return, depending on the situation and product type.

 

2.5 Refunds

Once your return is received and inspected, we will notify you via email whether your refund has been approved.

  • If approved, your refund will be processed to your original method of payment.
  • Refunds typically appear within 7–10 business days, depending on your bank or payment provider.
  • Original shipping fees are non-refundable, except where the return is due to our error.
  • Any customs or import duties you may have paid are non-refundable through SeasonBundle and must be discussed with your local customs office, if applicable.

 

2.6 Exchanges

At this time, the fastest way to exchange an item is:

  • Request a return for the original item following the steps above.
  • Place a new order for the item you would like instead.

Once your return is approved and processed, we will refund the original purchase according to this policy.

 

2.7 Special Notes for Bundles

Because SeasonBundle focuses on curated bundles:

  • In most cases, returns and refunds apply to the entire bundle rather than individual items within the bundle.
  • If only one item in a bundle is defective or incorrect, we may replace just that item or offer a partial refund on a case-by-case basis.

 

3. Contact Us

If you have any questions about our Shipping & Return Policy, your order status, or how to start a return, please contact us:

We’re here to help and want you to feel confident and cared for every time you shop with SeasonBundle.